To answer this question you have to look at some key trends over the past few years. Video conferencing has been around for 30 years. In the past 20 years, the quality has become acceptable and video conferencing...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause
Avaya's cloud services are helping Bosch to create a standardised solution for its 440+ subsidiaries