Whether you're a global corporation or a small business, ensuring remote working colleages can keep in touch is suddenly more important than ever. We look at 17 video-enabled collaboration tools that could help bridge the communications gap.
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause
Avaya's cloud services are helping Bosch to create a standardised solution for its 440+ subsidiaries
Remote working has enabled multiple cost savings at Registers
Understanding unified communications could prove critical to your revenue
Keeping pace with changing consumer behaviour and the ability to quickly update technology were seen as some of the big advantages of a cloud migration
Cisco's not entirely out of the hardware woods yet.
Collaboration with rival Zoom signals that endpoint's days are numbered
Small UCaaS operators are being threatened by larger US telcos
ISDN was first defined in 1988, but soon it will be disappearing forever - maybe not before time, says Sonus's Kevin Baynes
Fuze collaboration platform exposed online meetings to attackers as a result of 'improper access control'
Glaring access control flaw meant Fuze meetings were indexed by search engines
SMBs failing to tap productivity benefits of unified communications, citing cost
"Comprehensive strategies" particularly in cloud, finds analysis
Snap's prospects: No profit, no voting rights and highly dependent on Google, who it pays $400m per year
Everyone's sick of you talking over them
IPCortex CEO Rob Pickering considers when and how unified comms will become more organic
Not to mention winning out over unscrupulous management providers
Just over 50 per cent of customers experiencing call drops and bad firewalls
Solution "quickly pinpointed root cause"
Six key point to consider when moving unified communications into the cloud