EU rules offer online shoppers more protection

European Parliament approves new consumer rights for online shoppers

The European Parliament has approved a new consumer rights directive, a piece of legislation aimed at strengthening consumer rights when shopping online.

The directive will see consumers able to change their minds about an online purchase within two weeks of receiving goods; and online traders will have to give buyers precise information regarding the total price, the goods ordered and the trader's contact details.

In addition, the new rules will strengthen protection for online shoppers and will also specify rules on delivery and digital downloads.

"We wanted to regulate mainly off-premise and distance contracts, such as online trading, as this is where the most cross-border sales take place," said the European Parliament's rapporteur and chief negotiator Andreas Schwab.

"The new directive is thus a good example of how Europe brings more benefits to consumers and traders alike. We have reached a well-balanced deal which meets calls from both consumers and business interests," Schwab added.

The new rules were approved with 615 votes in favour, 16 against and 21 abstentions. The last formal approval by the Council of Ministers is expected to take place in July and member states will have a maximum of two years to implement the new rules.

There is more information about the Consumer Rights Directive here.