The Chinese broadband market will become the biggest in the world by 2007, according to analyst Ovum. The country will overtake the US and then accelerate to 139 million subscribers by 2010, the research...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause