The chaos at Terminal 5 should teach us all that the challenge of IT-enabled change can never be overestimated
BA was well aware of the intense scrutiny it would be under. Testing, training and staff engagement were not enough By the time you read this, British Airways may or may not have cleared its bagg...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders
