Microsoft addresses issues with new Windows Backup app

Currently unavailable for Active Directory users

Microsoft has addressed issues with its new Windows Backup app, aimed at simplifying data backup to the cloud for Windows 10 and 11 users.

The launch raised concerns among those operating enterprise environments because of the app's apparent inability to integrate with them seamlessly. Attempting to do so leads to an error message stating, "This feature is not supported by your organisation."

In an official support article, Microsoft provided insights into the circumstances surrounding the automatic installation of the Windows Backup app and the factors contributing to its lack of functionality in enterprise environments.

Microsoft clarified that the app was integrated as an integral system component designed to facilitate data backup to the cloud. However, it has a crucial caveat: Windows Backup is only accessible to users who log in with a Microsoft Account (MSA), and remains inaccessible to those using Azure Active Directory (AAD) or Active Directory (AD) accounts.

Furthermore, the integration of Windows Backup occurred as part of Windows 10 and Windows 11 updates released on or after 22nd August 2023.

Microsoft underscored that Windows Backup is not designed to support AAD or AD users. Users attempting to execute Windows Backup within such a framework are met with the error message. Additionally, if a user's MSA account is blocked by Group Policy, Windows Backup will not function.

Microsoft has assured users that a solution is in the pipeline. A forthcoming Windows Update will prevent the Windows Backup app from appearing in the ‘All apps' or ‘Installed apps' lists for users operating Pro, Education, or Enterprise editions of Windows 10 or Windows 11.

This change is aimed at streamlining the user experience and eradicating the unnecessary clutter brought about by the app's presence, the firm said.