P&O Ferries says it will increase call centre efficiency by up to 30 per cent using a workforce management system. The passenger fleet operator is also hoping to improve staff work/life balance...
New features designed to streamline workflow and automate process in its Teams
It can’t be a top-down decision - different departments will have different requirements
Removing Huawei would cost billions and customers could experience blackouts, BT and Vodafone tell MPs
Telecoms giants urge caution, while Samsung says it's ready to take Huawei's place in the UK's 5G networks
T-Mobile network outage affects thousands of customers in the US, experts reject claims of DDoS attack
Widespread routing issue affected T-Mobile's voice and text service, the company reveals
Members of the Microsoft's Windows Insider Programme will be the first to test the beta