"I got laughed out of people's offices about three years ago when I first proposed this," says Matt Smallman, vice-president of global client services at Barclays Wealth. "It's been an interesting journey...
'Customers complained to me that we were a little bit too blackbox', says COO Matt Quinn
The holy grail of I&AM is to actually improve the user experience while making the business more secure, but most organisations are a long way from that
Identity and access management can be a tricky balancing act to get right