Train company opens lines of communication
Southeastern Trains seeking new wide area network
The firm that operates Southeastern Trains is to upgrade its communications network to accommodate the potential acquisition of new railway franchises. The Go-Ahead Group has begun the procurement...
Voice and Video
NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Cloud-based call recording enables regulatory compliance, says TeleWare
Call recording is a requirement in the healthcare and financial services industries
Versa extends SD-Branch capabilities to unified comms
Cloud IP platform can detect disruptions to user experience through a mean opinion score
More than half of CIOs say that video is 'core' to their business service
Video is important, but technical complexity and cost hold people back from investment
Virsae finds 99 per cent of calls are passable, but users often misdiagnose problems
Historical records often point to a network component like a router, rather than the actual root cause
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