'We can become the best airport in the world': How Heathrow's new CIO is transforming travel

‘I want my time in the airport to be seamless, personalised and digital-first'

Tom Allen
clock • 3 min read
'We can become the best airport in the world': How Heathrow's new CIO is transforming travel

As the transport sector emerges from the pandemic, Europe’s busiest airport plans to revitalise the passenger experience using AI.

Heathrow is one of the busiest airports in the world, coming in at #4 when ranked by 2023 passenger traffic. Gatwick, by comparison, isn't even in the top 35. Such status is a heady rush, but it...

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