Alliance & Leicester contact centre goes 'virtual'
Cable & Wireless (C&W) is to integrate Alliance & Leicester's call centres into a single 'virtual' contact centre. Under the five-year multimillion-pound deal, C&W will combine the bank's inbound...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders