Best Buy uses new software for more reliable home delivery

US electronics retailer uses Axida's HDi home delivery system to improve delivery from UK stores

Best Buy has implemented new technology to beef up its UK operation

Retailer Best Buy has implemented Axida’s HDihome delivery software to provide better customer service. The Axida HDi software integrates with the retailer's business software system, SAP.

The software package has been tailored to Best Buy's specific requirements by Axida with Best Buy's logistics partner Wincanton. It facilitates an end-to-end home delivery process by providing delivery schedules to customers and Best Buy staff.

As well as delivery date and time selection, the software offers multi-channel order capture, comprehensive order management and day of delivery tracking.

"With three stores now open in the UK, we are in the process of moving our business to the next stage of its growth phase, with further stores and an online store opening in the autumn,” said Stuart Lacey, supply chain director at Best Buy UK.