The call centre must be replaced by a two-way multi-channel 'contact centre' if businesses want to build better relationships with customers. That was one of the main messages at the Communications Management...
In the wake of uncertainty over Huawaei, Ericsson has been selected on the basis of lab performance and future roadmap, BT says
Conspiracy theorists are misinterpreting the scientific evidence, pick'n'mixing to arrive at their desired conclusion with disastrous consequences for emergency services
BT responds to media claims that the UK’s networks can’t handle the strain of millions of people suddenly working from home
New laws will force developers to ensure that all new homes are hooked-up to 1Gbps broadband