Virgin Atlantic invests in IT to improve service

The airline is using an integrated system to boost upper-class service levels

Virgin has improved service with integrated platform

Virgin Atlantic is using a customer-focused system to enhance service levels for its executive customer area at Heathrow Terminal Three.

Customer information, flight data and limousine service details are linked by the system and used by employees to support the management of Virgin’s upper-class wing operation.

“The software has enabled Virgin Atlantic to provide an excellent service to our passengers,” said Mike Cope, the airline's IT director.

The system was supplied by NIIT Technologies. The vendor counts British Airways as another big customer and was involved in setting up the technology behind the stricken Terminal Five.