Down with downtime

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Businesses depend on email these days, and it's a disaster when theservice fails without warning. Tim Phillips finds out if breakdowns willcontinue to happen.

'We're all very embarrassed,' said Judy Gibbons, director of the Microsoft Network (MSN) in the UK. 'I admit it has been a terrible problem.' She's talking about the 36-hour failure of MSN's email ...

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