Littlewoods signs five year outsourcing deal
Cable & Wireless to provide managed voice and data services
The Littlewoods Shop Direct Group has signed a multi-million pound, five year deal with outsourcing firm Cable & Wireless to provide a managed voice and data service.
It includes the provision of an IP contact centre, IP telephony, wide and local area IP networking, interactive voice response, intelligent call management and hosting.
The group believes outsourcing management of its voice and data service, including responsibility for all its supplier relationships, will enable it to channel its time and energy into improving the shopping experience for its customers.
The group is the UK’s leading online and home shopping company and operates brand such as Littlewoods, Additions and Marshall Ward.
The group has a network of depots and distribution centres, customer contact centres, dedicated financial services provider, state-of-the-art warehousing and returns facilities and document management and data services.
Littlewoods CIO Martin Wyke says the deal will give the group the commercial flexibility it needs.
‘We were looking to consolidate our services and build a platform for future development and growth,’ he said.
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