Half of all phone calls to National Rail Enquiries will be handled by operators based in India by the summer. The Association of Train Operating Companies (ATOC) has awarded two contracts with a total...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
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Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause