Competition in wireless broadband increased last week as Vodafone’s High-Speed Downlink Packet Access (HSDPA) or “Super 3G” service went live, and T-Mobile switched on its rival HSDPA network for testing....
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause