Comms vendor Zultys has announced version 3.0 of its IP PBX software, adding many new features to tempt firms thinking of rolling out voice over IP (VoIP) over their networks. Version 3.0 can be deployed...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
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Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
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