According to AMR Research, the tough economic climate has taken its toll on customer relationship management (CRM). Growth was a mere six per cent last year, and is expected to be an only slightly healthier...
It's not just politicians who are increasingly eschewing knowledge and expertise - business is too, warns Peter Cochrane
Google responds to anti-trust fine over bundling of apps with Android by levying licence fee for apps in the EEA
A core team met every day to ensure the transformation stayed on track
The hotel giant is revamping its IT systems as it acquires multiple new brands