Lloyds TSB outsources HR systems to India

Five-year contract awarded to Xansa

High-street bank Lloyds TSB is outsourcing its human resources (HR) operations in a five year deal to technology company Xansa.

HR functions including administration, recruitment, helpdesks for training, advice and guidance and general queries will be delivered by 150 staff in Xansa’s offshore centres in India.

The contract will see the development, hosting and support of new recruitment and management information platforms and processes.

Outsourcing HR processes to Xansa will enable the bank to improve the technology platforms underpinning its HR administration.

The reengineering of HR processes will allow UK staff to focus on face to face support, policy guidance and other specialist HR services to employees and line managers.

‘This contract is an extension of our partnership with Lloyds TSB, which currently comprises IT outsourcing, finance and accounting outsourcing and a portfolio of complex industry-specific back office processes,’ said Alistair Cox, Xansa chief executive.

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