The prolific growth in smartphones and self-service web sites has done little to stop people using call centres. A significant 90 per cent of smartphone owners still expect to use call centres in the...
The potential for streamlining services is huge, but so are the hurdles says lead strategist Noriko Matsuoka
Tesco 'actively negotiating' with Financial Conduct Authority in a bid to slash the size of the proposed fine
DWP's Mayank Prakash leaving to return to the private sector
Your regular reminder that cloud is 'someone else's computer' and can be blocked at any time