There are two tricks to outsourcing: get as much money out of a supplier as possible, and keep it short, according to ICI?s IT manager, Richard Sykes. Sykes should know. His department now numbers just...
The use of chatbots and other virtual assistants will reduces staff turnover of customer service agents and improve their job satisfaction, says Feefo's Matt West
The North of England is turning into a technology hub
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Chancellor Philip Hammond unveils Fintech Sector Strategy