As IT departments in local government and education strive to adopt a customer service culture, interpersonal skills have become more important than ever. In particular, staff who liaise between IT...
It's not just politicians who are increasingly eschewing knowledge and expertise - business is too, warns Peter Cochrane
Google responds to anti-trust fine over bundling of apps with Android by levying licence fee for apps in the EEA
A core team met every day to ensure the transformation stayed on track
The hotel giant is revamping its IT systems as it acquires multiple new brands