Bots are a win-win-win for customers, sales and staff, insists customer lifecycle manager Louise McCormack
And starting 1st September 2019, all new Office 365 customers will only be able to use Microsoft's Slack-rival Teams for calling, chat and meetings
Banks are using more AI, but customers don't always trust it
A look at what's happening now in UK businesses and public services and what's just around the corner
New features rolled out with MongoDB 4.2 and the Atlas managed cloud service
Software giants face stiff competition from newcomers, claims Seth Ravin. SAP begs to differ
Data-driven business needs clean and accurate data
Since the launch of Hubble in 1990, the only way for team members to get help with the telescope's operations has been to email the IT department
Information is often duplicated across both systems, but they cannot communicate with each other
An AI avatar voiced by Cate Blanchett that can read emotions is being rolled out right now by a major bank