How the Hubble Space Telescope's IT team went from email to full-service support

Tom Allen
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Before ServiceNow, all of the support for the Hubble Space Telescope was delivered through email
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Before ServiceNow, all of the support for the Hubble Space Telescope was delivered through email

Since the launch of Hubble in 1990, the only way for team members to get help with the telescope's operations has been to email the IT department

The Hubble Space Telescope has been operating for nearly 30 years, and has been instrumental in discoveries such as the age of the Universe and dark energy. And yet, for all of the remarkable things that...

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