Google report: Government increases requests for access to users' private data

Google urges governments to release their own transparency reports

Google has released its latest transparency report in which it details the extent to which public bodies have requested the removal of content and the amount of requests it has received for access to its users' private information.

In the six months from July 2011, Google received 1,455 requests from the government for access to the search engine's users' private data. The tech giant complied, at least partially, with 64 per cent of the data requests.

The number of requests had increased from the 1,162 received in the corresponding months of 2010, of which 72 per cent of the information requests were complied with.

In comparison to the UK, Google complied with a larger proportion of requests in the last six months of 2011 from other countries such as the United States (93 per cent), Brazil (90 per cent) and Singapore (83 per cent).

However, Google complied with fewer of the overall requests from France (44 per cent) who had 1,404 user requests and Germany (45 per cent) who had 1,426 user requests, in addition to the majority of other countries.

As part of the report, Google also disclosed removal requests from government agencies and courts. In the last six months of 2011, it received a solitary request from the UK, in which the Association of Police Officers requested it remove five user accounts that allegedly promoted terrorism.

Commenting on the request, Google said: "We terminated these accounts because they violated YouTube's Community Guidelines and, as a result, approximately 640 videos were removed."

Although, the UK has made only one removal request, Google is alarmed at the level of requests over the last six months of 2011 – from governments in general – to remove political content.

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Google report: Government increases requests for access to users' private data

Google urges governments to release their own transparency reports

"Unfortunately, what we've seen over the past couple years has been troubling, and today is no different. When we started releasing this data in 2010, we also added annotations with some of the more interesting stories behind the numbers," said Dorothy Chou, senior policy analyst at Google, in a blog.

"We noticed that government agencies from different countries would sometimes ask us to remove political content that our users had posted on our services. We hoped this was an aberration. But now we know it's not.

"It's alarming not only because free expression is at risk, but because some of these requests come from countries you might not suspect-Western democracies not typically associated with censorship," she added.

Chou gave an example of the Spanish government asking Google to remove links to articles from national newspapers without asking the newspaper to remove the article themselves.

"In our minds, if publication is lawful, then discovery and access is also lawful," she emphasized.

Chou then called on governments and other technology companies to create their own transparency reports.

Last month, the government released a series of metrics for people to track the government's success in achieving its objectives of its ICT strategy.

Speaking about the metrics, Cabinet Office minister Francis Maude said: "We demonstrate this government's commitment to transparency and openness by the publication for the first time of a range of metrics relating to ICT in government. These will be developed to provide a more consistent benchmark for future years, demonstrating how uptake of the strategy is progressing."