LogMeIn makes support integration easier

Help desk tools to be integrated with other on-demand apps

Secure remote access vendor LogMeIn today published the application programming interface (API) for its on-demand support tool, which it claimed will make it easier for customers to integrate the tool with third-party applications.

Firms will be able to better serve the needs of remote workers by integrating the LogMeIn Rescue tools with other critical business applications, such as customer relationship management systems, said Kevin Bardos, vice president for product management at LogMeIn.

"The API makes it easy to connect Rescue with other critical on-demand tools, " he said.

LogMeIn Rescue was first made available on the Force.com AppExchange from Salesforce.com in July. LogMeIn's Rescue API available now to current LogMeIn Rescue subscribers at no extra cost.