EDF Energy upgrades customer service system

Power giant speeds up service and cuts down on paper

Power group improves customer service and reduces paper work

The distribution arm of EDF Energy has cut administrative time and paperwork on customer service.

The firm signed Capgemini for the design, development and deployment of the SAP based system.

The new system helps EDF Energy deliver a more efficient service to it customers, said Nigel Stevens, managing director of business improvement and technology at EDF Energy.

"The operational model we’ve developed gives us efficiency and flexibility around the IT and business change projects we do - and this is a clear example of our model working successfully."