Workers call for improved search in enterprises

Survey reveals businesses' search capabilities need to be improved

A survey by search vendor Sinqua has revealed that workers feel that their employers are providing them with poor quality tools to use when searching enterprise systems.

After questioning 200 office workers, Sinequa’s research revealed that 56 per cent of workers questioned said the tools their employers provided were poor, while 77 per cent of employees felt they would benefit from being able to search and access relevant information in a timely manner across the business.

“Employees are struggling to find even basic information, which impacts their productivity on a day-to-day basis and you can’t help but conclude that businesses are seriously missing the trick,” said Colin Hadden, Sinequa country manager. Hadden said the gap between what staff can do as consumers and what they can do as employees is causing employee frustration and as well as limiting the value of corporate information.