Nottingham Building Society adopts IBM's business analytics system

Software will reduce waste and improve customer service

The building society believes it can save 14,000 trees a year if it reduces its paper waste

Nottingham Building Society has implemented a business analytics system from IBM which it says has improved customer service and reduced paper waste.

The software will analyse financial, transactional and operational statistics, as well as customer data on mortgage applications for the marketing team. It also generates reports on the primary mortgage application system.

“Previously, reporting was manual and spreadsheet-based,” said Jack Cutts, head of IT at Nottingham Building Society. “Information was shared by compiling a report, printing it out and distributing it by post.”

“The new software is more convenient and saves time. It is easier to use and, as any user can access information instantly, it increases the value of the data within the business,” he added.