Ofcom issues broadband code

Promises greater clarity on broadband speeds

UK comms regulator Ofcom has released a Code of Practice designed to clarify what broadband speeds customers can expect.

Ofcom claims that 32 ISPs have already signed up to the code, which has been introduced on the back of widespread concern about the differences between advertised theoretical maximum speeds and the top speeds customers actually experience.

But the Internet Services Providers’ Association (ISPA) UK, said that while it supported the principles of the Code of Practice, it should be extended to include mobile operators.

Ofcom has confirmed it was considering this option.

Broadband performance monitoring company Epitiro welcomed the new code but insisted "line speed is just one indicator of broadband performance, but there are many more".