Hiscox is a specialist insurer. Rather than offering generic mass market insurance, its customers are mainly small businesses that cannot obtain cover from a generalist. Hiscox custmers include photographers...
Security, ease of use and cloud first are technology priorities for the children's charity, says IT head Jon Winder
Bots are a win-win-win for customers, sales and staff, insists customer lifecycle manager Louise McCormack
And starting 1st September 2019, all new Office 365 customers will only be able to use Microsoft's Slack-rival Teams for calling, chat and meetings
Banks are using more AI, but customers don't always trust it
A look at what's happening now in UK businesses and public services and what's just around the corner