Good news – the public, of all ages, is very willing to adopt customer service technology, provided that it is reliable, suitable, personalised, and safe. Service Technologies: Developing Strategies...
Microsoft's Paul Allen dies following third battle with cancer
Sensitive information was left exposed to physical and cyber attackers in 2017
Enterprises are also more focused on customer retention and cost savings
Artificial intelligence will complement, not replace, humans - but we have to help each other