Jim Sterne, a specialist in online marketing and sales systems, explains how businesses can improve their customer service
IT Week: As an expert in online sales and customer systems, do you think firms are doing enough to exploit the opportunities? Jim Sterne: Absolutely not. Every web site has problems. If they did...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders