Some of the UK's biggest retailers have their say on the challenges that lie ahead
Four thousand head office IT users can access self-service portal
Transversal will provide John Lewis with data on customer questions
Former BA CIO Paul Coby joins retail group as IT director
Most major online retailers enjoyed healthy sales over Christmas, but growth has slowed over the past year as the sector has matured. So what can firms do the revitalise their web operations?
Consumer belt-tightening and concerns over postal strikes hit web retailers hard
August figures higher than 2008 despite sluggish monthly growth
Revamped web site expected to provide £70m sales by 2011
New internet store intended to rival web retailer Asos