Forced march? Will cloud force companies to make upgrades they don't want?

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More and more organisations are choosing to shift their systems to the cloud, hosted on services provided by Amazon, Microsoft, Rackspace and others. But what happens when they want to upgrade before you do?

It's a common occurrence in packaged software: the customer is perfectly happy with the software versions they are running, but the vendor is discontinuing support - the customer will just have to ...

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