Six steps to successful business process management

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Organisations are turning to business process management to drive cost-savings and efficiency and raise customer service and profitability.

However, the inherently inter-connected nature of business processes make them often difficult to define and automate in isolation. Business process change projects are notorious for ‘mission creep' as more functions are sucked into the process.

Large-scale projects can feel like dismantling the company and rebuilding it, with all the accompanying disruption and change-management issues. Where business processes cross functional silos, innate resistance to change can jeopardise success.

This new Computing web seminar sponsored by Oracle and Estafet will look at some of the issues that beset business process management projects, drawing on research among Computing's readership and the customer experience of a systems integrator. Viewers will have the opportunity to put their questions to the panel, as well as getting first-hand insight into end user experiences.

Topics for discussion will include:

• How do organisations go about defining business processes? What methodologies are available?

• Can BPM ever be limited in focus or does the inter-related nature of organisational structures inevitably lead to project creep? Are skills and budget the main constraints? What other barriers do people encounter?

• With any large BPM project how much cultural change is involved? How can IT deal with silo wars and overcome resistance to change?

• How do you measure BPM success?