Customers rush for the exit as 2e2 nears collapse

By Sooraj Shah
04 Feb 2013 View Comments
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After much time spent negotiating with investors who failed to find a rescue plan for integrator and reseller 2e2, the firm entered administration, and now its customers are looking to jump ship.

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2e2's administrators, FTI consulting, first sent out a letter to all known suppliers - also published on 2e2's website - telling them that it was "continuing to trade the business while we explore a potential going concern sale".

Then on Friday, the administrators said that the process for the sale was progressing well.

"There have been a significant number of expressions of interest in acquiring the UK and international businesses and we are confident that a sale can be concluded in the very near term," said Simon Granter, joint administrator at FTI consulting.

Telecoms solutions provider Daisy Group emerged as a potential bidder, according to the Financial Times' sources, but The Times has since reported that 2e2 has now lost major customers such as Marks & Spencer, Vodafone, Citigroup and Kellogg, leaving the proposition far less attractive to potential bidders.

Daisy Group was unavailable for comment at the time of publication, but The Times claims that the telecoms firm has since pulled out of negotiations with FTI.

Computing has been in touch with several of 2e2's customers, some of which depend on 2e2's services to run their business, while others such as the Legal Ombudsman hope that the firm's troubles won't impact them significantly.

"2e2 were sub-contracted as part of an agreement with Mouchel, who are ultimately liable for service delivery to the Legal Ombudsman. Our immediate priority is assuring continuation of this service and we are working with Mouchel to this end. At this stage we are hopeful there will be no major impact on our ability to deliver our service," the chief operating officer at the Legal Ombudsman, Rob Hezel, told Computing.

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