31 Oct 2011
A good IT department will have disaster recovery and business continuity plans in place, but when it comes to the internet, if BT has a major crash, you’re in trouble (Why we should never take broadband for granted).
Once the internet is gone, the email is gone, the VPN is gone, the networked software licences are gone. In short, nobody can work.
We’re really at the mercy of BT, and I speak from experience. I’ve been in a situation where our phone and internet lines went dead. I called BT from a mobile, and they told me there was no work being carried out in my area. I walked 20 metres up the road from our office and found a BT engineer up a telegraph pole replacing a cable. They don’t know what their own engineers are doing.
I find it scary that when there is a disruption BT does not seem to take it very seriously, or appreciate the urgency.