Close and personal - how artificial intelligence is changing customer service

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Matt West: AI will likely to liberate customer service agents from repetitive tasks
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Matt West: AI will likely to liberate customer service agents from repetitive tasks

The use of chatbots and other virtual assistants will reduces staff turnover of customer service agents and improve their job satisfaction, says Feefo's Matt West

It is hardly surprising that all the headline-generating discussions about artificial intelligence (AI) are producing widespread fears of job losses - especially in customer service. As the applications...

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