Two-and-a-half years ago, independent energy supplier First Utility began rolling out a chatbot, building its own in-house machine learning algorithms in order that its customer services coverage could...
ERP software users need to know how vendors will cover the UK's exit from the European Union
The UK lags behind in automation adoption, but growth is forecast
To safeguard the Web real control needs to be put into the hands of users
SOCs can be effective but only if introduced properly