NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
The NHS Business Services Authority receives millions of phone calls each year - which is understandable for the body responsible for delivering primary care dental and prescription services to all UK...
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NASA forgot about the egress costs for its 247 petabyte data store on AWS
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The deadly virus has already killed more over 6,300 people worldwide
