NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
The NHS Business Services Authority receives millions of phone calls each year - which is understandable for the body responsible for delivering primary care dental and prescription services to all UK...
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Trump mandates closer cooperation between government and cloud providers to fight criminals
The twice-impeached President's latest executive order requires cloud providers like AWS, Microsoft and Google to maintain records on overseas customers
How digital transformation at the National Lottery Community Fund helped it work through Covid-19
Matthew Green, Technology and Data Director at The National Lottery Community Fund, explains how the programme, which included moving to mobile devices and leveraging technologies like Microsoft's O365 and Teams, meant that by the time of the first lockdown...
Understanding the shared responsibility model for security in the hybrid cloud
If the responsibilities of CSP and customers are not well understood, the risks to security are obvious
