Speaking to the future: how voice assistants are changing hospitality at AccorHotels
AccorHotels' CDO Maud Bailly says that the predictive conversational era will fundamentally alter the hotel experience
Bailly is launching a new digital strategy at Accor called Impact
Voice is the next battleground for tech. The potential market is huge: Gartner predicts that chatbots could be involved in as many as a quarter of customer service operations within two years' time. It's...
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