Speaking to the future: how voice assistants are changing hospitality at AccorHotels

Tom Allen
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Bailly is launching a new digital strategy at Accor called Impact
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Bailly is launching a new digital strategy at Accor called Impact

AccorHotels' CDO Maud Bailly says that the predictive conversational era will fundamentally alter the hotel experience

Voice is the next battleground for tech. The potential market is huge: Gartner predicts that chatbots could be involved in as many as a quarter of customer service operations within two years' time...

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