Speaking to the future: how voice assistants are changing hospitality at AccorHotels

Tom Allen
clock • 4 min read

AccorHotels' CDO Maud Bailly says that the predictive conversational era will fundamentally alter the hotel experience

Voice is the next battleground for tech. The potential market is huge: Gartner predicts that chatbots could be involved in as many as a quarter of customer service operations within two years' time...

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