Gartner says 25 per cent of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020
Chatbots will handle a quarter of all customer service operations by 2020 according to new research from Gartner. Gene Alvarez, managing vice president at Gartner, said that more than half of or...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders
