Analysis
CRM in 2020 - it's all about the customer
With growing interest in AI, Computing Delta predicts customer relationship management will catch up with other enterprise IT systems in 2020
The challenge of making money through open source software
Computing speaks to two vendors with very different approaches
Google's quantum supremacy is real. Now we urgently need quantum-safe encryption, says UKNQT's Sir Peter Knight
'There's a lot at stake in rewiring the world in terms of encryption and we all depend on getting it right'
Managing legacy change: FBD Insurance CTO Enda Kyne on restoring IT control
'We centralised everything internally and started to get the practices right, from requirements through to development standards'
Solid's Ruben Verborgh: 'We need competition based on quality of service not on data harvesting'
Solid developer and inrupt advisor on progress with Berners-Lee's vision of re-decentralising the web.
Graph databases - why so hard?
Graph databases are shaped the way we think, so why can't people get their heads around them?
Becoming a T-shaped engineer
The FT's Angelique Vu on how she switched from the creative arts to software engineering
The Women in Tech Festival - all the best photos from the day
See all the fun activities, sessions, workshops and events from the Women in Tech Festival - with over 600 people having a blast!
Rolling out single-sign-on and IAM at Plan International
Security, ease of use and cloud first are technology priorities for the children's charity, says IT head Jon Winder
How AA Ireland smoothed the road to more sales with bots
Bots are a win-win-win for customers, sales and staff, insists customer lifecycle manager Louise McCormack
The journey to passwordless at Zurich Insurance
Insurer is using adaptive multifactor authentication with the eventual aim of ditching passwords altogether
Making a success of bimodal IT at Esure
DevOps manager Chris Denton on a two-speed approach to software at the online insurer
Breaking the mould: the rise of DevOps at KPMG
Lead DevOps engineer Ariane Gadd on building an Agile startup within the consultancy giant
Implementing BI and data sharing across Greater Manchester Health and Social Care Partnership
'It's a story of a story of collaboration and support rather than one of diktat' says head of BI Graham Beales
For blockchain it's time to face up to governance and regulation
Governance of decentralised systems is an unlikely 'hot' area for researchers, technologists and lawmakers alike
OVO's plans for a zero-carbon energy grid require cutting-edge technology
Group CTO Ed Conolly explains the role of data infrastructure in meeting the demand for clean energy
No room for old tech: from Sybase to Kafka at AccorHotels
Hotel group is overhailing its tech stack to meet demand for more tailored services
What's behind the ascendency of enterprise open source?
With open source filling mission-critical niches everywhere, we look at the drivers
Digital, big data and compliance turn spotlight on master data management
Data-driven business needs clean and accurate data
Kickstarting digital transformation and DevOps at a major bank
Tech lead Ömer Saatcioglu talks through the successful pilot project to introduce digital onboarding at an established European bank
Kubernetes: seven lessons learned from deploying it at Adobe Advertising Cloud
SREs from Adobe step though the challenges they encountered deploying containers on AWS and OpenStack and how they overcame them
Why SAP seems to be sidelining HANA
Big changes are under way at SAP, and HANA's weaknesses may be the root cause
Why AI is starting to play a bigger role in recruitment and HR
The way businesses hire and manage employees is ripe for disruption
The changing face of HR systems
The first of a two-part exploration of the HCM systems market
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