service desk
Hacking
Okta issued a warning about hackers employing similar tactics
18 September 2023
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3 min read
Business Software
But just knowing that isn't enough - here's how to use that information.
01 June 2022
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1 min read
Services
Ticket volumes rose and customer satisfaction fell as a result of the shift to remote work - AI may be a solution
10 February 2021
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2 min read
Management
There are all sorts of routine IT management tasks that would benefit from being automated
27 May 2020
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2 min read
Business Software
Since the launch of Hubble in 1990, the only way for team members to get help with the telescope's operations has been to email the IT department
08 May 2019
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5 min read
Services and Outsourcing
Five-year contract will see CGI tasked with driving 'significant service improvements' at home building firm
11 January 2016
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1 min read
Education
'With HEAT, straight away I could see that we were purchasing a very powerful and configurable tool,' said John Ireland, director of customer services at University of Oxford
17 September 2015
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