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service desk

MGM Resorts hackers deceived IT service desk with just a phone call

Hacking

MGM Resorts hackers deceived IT service desk with just a phone call

Okta issued a warning about hackers employing similar tactics

clock 18 September 2023 • 3 min read
AI is the future of the IT helpdesk

Business Software

AI is the future of the IT helpdesk

But just knowing that isn't enough - here's how to use that information.

clock 01 June 2022 • 1 min read

Services

Pandemic highlights lack of resilience in ITSM

Ticket volumes rose and customer satisfaction fell as a result of the shift to remote work - AI may be a solution

clock 10 February 2021 • 2 min read

Management

Overcoming barriers to IT management automation

There are all sorts of routine IT management tasks that would benefit from being automated

clock 27 May 2020 • 2 min read

Business Software

How the Hubble Space Telescope's IT team went from email to full-service support

Since the launch of Hubble in 1990, the only way for team members to get help with the telescope's operations has been to email the IT department

clock 08 May 2019 • 5 min read

Services and Outsourcing

Taylor Wimpey extends CGI IT contract in £22m deal

Five-year contract will see CGI tasked with driving 'significant service improvements' at home building firm

clock 11 January 2016 • 1 min read

Business Software

RAC extends 'infrastructure-as-a-service' cloud contract

Automated service desk allows RAC to better serve customers

clock 19 November 2015 •

Education

University of Oxford selects HEAT Software service desk to 'evolve' IT

'With HEAT, straight away I could see that we were purchasing a very powerful and configurable tool,' said John Ireland, director of customer services at University of Oxford

clock 17 September 2015 •
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