service desk

But just knowing that isn't enough - here's how to use that information.

Ticket volumes rose and customer satisfaction fell as a result of the shift to remote work - AI may be a solution

There are all sorts of routine IT management tasks that would benefit from being automated

Since the launch of Hubble in 1990, the only way for team members to get help with the telescope's operations has been to email the IT department

Five-year contract will see CGI tasked with driving 'significant service improvements' at home building firm

Automated service desk allows RAC to better serve customers

'With HEAT, straight away I could see that we were purchasing a very powerful and configurable tool,' said John Ireland, director of customer services at University of Oxford