The AI software can help with generic queries, leaving the customer engagement team more time to focus on complex questions
Four-fifths of IT projects delayed as public sector haemorrhages tech talent due to IR35 tax avoidance reforms
IR35 clampdown persuades one-quarter of IT contractors to leave public sector in just four months
Seven out of ten boroughs unable to identify all personally identifiable information, warns M-Files
88 per cent of contractors said that government agencies need their input on IR35 regulations
Momentum limits public sector adoption of new technologies
Working with limited resources has forced the public sector to think about when, where and how to use them
Public-sector IT projects will be adversely affected by IR35 changes, warn contractors
Lords drop 30Mbps minimum broadband speed demand as Tories rush Digital Economy Bill through parliament prior to general election
Enjoy your 10Mbps "universal service obligation", citizens
Camden aims to open up Council data to improve public services, claims interim CIO Omid Shiraji
Study finds 'security through obscurity' doesn't work and that investment in modern IT also helps improve security
Near-£50m project collapsed and leaves police force without much-needed modern IT system
Ministry of Justice picks Automation Logic to bring DevOps to 80 IT services and "reduce hosting costs by 90 per cent"
"Automation Logic are collaborative, innovative and humble," says MoJ head of architecture
"If the Russian government decided to have a go at you, they would break you wide open" top CIO warns UK IT industry
"I can absolutely guarantee you are not secure," warns IT expert
Is improving employee IT experience a 'ticked box', or have we put the cart before the horse with customer focus?
Eavesdropped insights from behind the closed doors of the latest Computing IT Leaders Dining Club...
Much of the public sector remains stuck in the 1980s when it comes to IT - in more ways than one, say some CIOs
"Sheer volume and low quality of all the things" means bad service discoverability, says GDS
Will the change of power cause a domino effect with the new legislation? UKCloud CEO Simon Hansford offers his take
Axing the ICT GCSE was 'throwing the baby out with the bathwater', says CAS chair Simon Peyton Jones
ICT course 'needed a good hard look' but the requirements of many students are now not being served
Personal information about company directors is now free to download, so why haven't they been informed?
Jamie Greene MSP, Shadow Minister for Technology Connectivity, Digital Economy & Broadcast, believes a lot more can be done
'We'll be eating our own dog food' to ensure measures work, says NCSC technical director Ian Levy
'ARM isn't a one-off' says Chancellor Philip Hammond as he puts technology at heart of 'post-Brexit Britain'
Don't be a "pantaloon weaver" in the face of progress, warns Chancellor
Institute warns that the government needs to do more to continue Whitehall's digitalisation drive
Whitehall mandarins are desperate to get their IT powers back, claims Maude