The 'service and innovation' model can help customers and service providers strike a mutually beneficial relationship
New hire at HMRC expected to help in shift from single biggest IT outsourcing deal in Europe to a portfolio of 200+ suppliers
Panellists discuss the pitfalls of taking DevOps global
New inside source tells Computing that former Aecom COO Steve Kadenacy was behind the outsourcing deal with IBM
The back office is becoming the front office and everyone needs to be more customer facing
Like manufacturing, services sector is about to experience a wave of automation says Arvind Mehrotra of outsourcing giant NIIT
Bimodal or 'two-speed' IT also set to increase, although firms admits concerns over the skills and experience needed to run this model
More than half of US SMBs now use an external service provider; that number will rise as the need for security grows.
A consultation is underway, admits E&Y, but nothing of the scale reported
Revealing the cost could 'undermine the commercial interests of both parties', claims HMRC