natural language processing
Computer says no': How open data can mitigate the dangers of black box AI
AI is only as good as its training data; making that data as open as possible can make it better, fairer and more trustworthy
Big data and IoT: what's next?
The industry responds to Computing's findings on IoT pilots, data veracity and NLP
'Disrupt or die': Why customer experience is the new battleground at Macquarie Bank
The bank is rolling out mobile apps and chatbots to keep customers engaged, explains CDO Luis Uguina
Developing First Utility's chatbot: 'the smallest mistake can make customers very upset'
Dr Natalia Konstantinova describes the benefits and challenges of creating a tireless customer services operative
Facebook readies virtual assistant 'Moneypenny'
Moneypenny may draw comparisons with Siri and Cortana but has more in common with a host of other virtual assistant apps
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